At Restore Counseling Center, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with applicable laws and professional standards. By engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

Personal Information

  • Name, date of birth, phone number, email address, mailing address
  • Emergency contact information

Health Information

  • Physical and mental health history, diagnoses, treatment records, and session notes necessary for counseling and treatment

Payment Information

  • Credit card details, insurance information, and billing records (if applicable)

Session Information

  • Counseling notes, treatment plans, and progress summaries, used exclusively for therapeutic purposes

Communication Information

  • Mobile numbers and communication preferences for phone calls and SMS messaging

2. How We Use Your Information

Your personal, health, and communication information is used solely to:

  • Provide counseling services, including assessments and treatment planning
  • Manage scheduling, reminders, and other administrative activities
  • Process billing and verify insurance
  • Fulfill legal and ethical obligations
  • Ensure continuity and quality of care

3. Confidentiality and Privacy

We take your confidentiality seriously. Your information will not be shared with others under any circumstances except in the following limited and legally required scenarios:

  • With your written consent: For example, to share records with another provider or a designated family member
  • As required by law: Such as mandatory reporting of abuse or compliance with a court order
  • In cases of imminent risk: If we believe there is a serious and immediate threat to your safety or that of others
  • Professional supervision or consultation: When discussing client care with licensed supervisors or colleagues, all identifying information is protected

We do not share your information with any third parties for marketing, promotional, or commercial purposes.

4. SMS Text Messaging and Phone Call Privacy

Restore Counseling Center may communicate with you via SMS or phone for service-related purposes (e.g., appointment reminders or scheduling). In doing so:

  • We do not use your mobile information for marketing.
  • We do not share your information with third parties—under any circumstances.
  • Your mobile number and any related data are used solely for direct communication about your care.

Opting Out:

You may opt out of receiving SMS messages from us at any time by replying STOP or UNSUBSCRIBE to any message you receive. You can also contact us directly to update your communication preferences.

5. Security of Your Information

We use appropriate safeguards to ensure the security of your personal and health information:

  • Physical Security: Paper records stored in locked, secure locations
  • Electronic Security: Password-protected and encrypted systems
  • Restricted Access: Only authorized personnel involved in your care may access your information
  • Staff Training: Ongoing education on privacy and confidentiality standards

6. Retention of Information

We retain your records for as long as necessary to provide care and comply with legal requirements. When no longer needed, we securely dispose of or anonymize your information.

7. Your Rights

You have the right to:

  • Access your records: Request a copy of your counseling and contact information
  • Request corrections: Ask for corrections to inaccurate information
  • Request restrictions: Ask us to limit how we use or share certain data
  • Withdraw consent: Revoke previously granted permissions (unless legally required to retain the data)
  • File a complaint: Report privacy concerns to us or a relevant regulatory body

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be communicated via our website, email, or during your visits. We encourage you to review the policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Restore Counseling Center
171 Cowan Road
Parkesburg, PA 19365
Phone: 610.234.5671
Email: alexis@restore4u.life